Medical Practice Operations Management Consulting with MPMR
Gain Operational and Financial Insight with Customized Month-End Reports
Our month-end reports are customized and unique to your practice. They measure actual day-to-day operations and identify trends to shape process improvement, efficient administration, and program compliance. We export reports to Excel and Access database formats so that you can view accounts receivable, manage month-end close, and analyze payer mix and cash flow.
Profit Market Analysis through Gross/Net Collection Percent Trend Analysis
The gross profit margin measures the profit your company makes from its costs of goods and services. The operating profit margin compares your company’s operating income to the revenue from services. This indicates how successful management has been in generating income from operations. This is considered a more reliable measure of profitability.
The net profit margin is the profit generated from all phases of your business. Trends in the gross, operating, and net profit margins reflect your facility’s basic pricing decisions and material costs. We provide market analysis of these profit margins to examine the trends for your medical practice over time and compare this to your competitors and industry norms.
Medical Office Personnel Training
MPMR offers comprehensive medical office personnel training. The bulk of the office receptionist’s training is done at the job site, but we offer assistance online and by phone. Areas of training include OSHA, HIPPA, workplace safety, phone etiquette, computer tutoring, systems management, and more.
Computer Setup and Training
As a healthcare facility management company, we want to assure you a secure, reliable, value-driven solution to manage your expanding medical practice and daily office operations. For HIPPA compliance protection and rapid access to information, MPMR offers complete computer set up and employee training. Additionally, we use only the latest technology in electronic medical records and office management software.
Customer Service Training
Medical practice customer services is more than just waiting on and assisting patients. It involves tying your best to make sure that patient is satisfied so that he or she continues to utilize your facility and services. MPMR offers complete customer service training to your staff to assist them with improvement of customer satisfaction.
Coding Assistance and Continued Billing Support
Our coding assistance and billing support service allows for effective electronic data interchange and claims management.Billing and coding errors cost your medical practice thousands each day. We take the time to address these problems and organize your coding and billing system. Audits by Medicare and other payers loom large, so improving your process now could prevent hazards down the road.
Patient Flow Management
Our flexible patient management allows up to three insurance carriers per patient, with detailed information on benefits, deductibles, co-pays, POS and carrier, appointment scheduling, patient reminders, and visit counting. MPMR offers effective patient flow management solutions to help make your medical practice better.
Accounts Receivable Planning and Management
The overall goal of AR planning and management is to achieve the shortest collection period and the total reimbursement due the medical practice. Accounts receivable management involves nearly all aspects of the medical office, and successful AR planning requires a full understanding of this process. We offer eight areas of AR planning and management:
- Legal Concepts
- Contract Negotiation
- AR Compliance
- Patient Rights
- Patient Access
- Charge Capture
- Health Information Management
- Patient Financial Services
Business Plan Development
Balancing expectations with capacity, setting priorities, and making changes all are challenges your medical practice faces on a daily basis. Healthcare organizations are experiencing increasing pressures in pursuit of effective management services. We understand and apply strategic business planning tools to facilitate a productive and smooth change. Our approach includes:
- Conducting strategic planning
- Performing a strengths-weaknesses-opportunities-threats analysis (SWOT)
- Developing a solid vision and mission statement for your practice
- Providing financial planning services that include capital and cash-flow planning
- Developing realistic marketing, business, and succession plans
Policy and Procedure Formation
Every physician office and healthcare facility should have a collection of well-defined policies and procedures. We offer complete development of customized physician office policies and procedures manual to allow assist with the training, monitoring, and management of staff. This resource covers:
- Appointment scheduling
- Patient and staff communication
- Internal controls
- Compliance, including HIPAA
- Office registration
- Credit balances and collections
- Disaster planning
- Physical plant
- Employee orientation material